Day-to-day operations

What operating EDI through EDISQ looks like once you're live: orders arrive, you confirm and ship, invoices go out, and exceptions come to you.

Once live, the day-to-day is deliberately boring:

The normal day

An order arrives and you're notified. You confirm it (or it syncs straight into your system), ship it and send the 856 with your carton labels, and the invoice goes out — keyed once, or generated from your system. Validation runs before every outbound document, so what leaves is spec-correct.

When something needs you

Exceptions come to you instead of waiting to be found: a document your partner never acknowledged, a validation failure on something inbound, an order line that doesn't match your catalog. Each alert says what happened and what to do next in plain language — troubleshooting walks the common ones, and working with documents shows the fix-and-reprocess flow.

The records keep themselves

Every document in both directions is archived with its acknowledgment trail. When a deduction or dispute surfaces months later, the evidence — what you sent, when, and the retailer's own receipt of it — is a search away and exportable. Your data stays yours: export it at any time.